Is A Warranty Important For Ergonomic Office Chairs?
Shopping online for office furniture can be intimidating for inexperienced or uninformed customers. We are often asked, “Is there some type of guarantee with this?” This is a very valid question; you are spending a lot of money and most of the time you do not have the opportunity to see or use the furniture beforehand. Almost all office furniture sold online will come with a “guarantee” which is referred to as a warranty. A warranty is the manufacturer’s way of displaying confidence in their product by giving the customer a specific time frame in which their furniture can be repaired or replaced should the item become defective or unusable. The specifics of the warranty can often be complicated and confusing. In this article, we hope to shed some light on how office furniture warranties work and what you should expect should you need to file a claim.
5 Important Warranty Limitations
It is important to understand that manufacturer’s do not want to have to be replacing parts or entire products under warranty claims. The more warranty claims a manufacturer has to settle, the more profit they lose to the cost of parts and space they lose due to warehousing the parts. Many conditions will often be written into the fine print of the warranty that will exclude items from being covered. Here are the 5 most frequent things to look for when considering a warranty’s limitations:
Most warranties are labeled by the longest timeframe offered on a portion of the furniture. An example would be, “Limited Lifetime Warranty”. This is the most common type of warranty we see on office furniture. The “lifetime” will only apply to certain parts of the warranty. For instance, an office chair may have a limited lifetime warranty in which chair parts like: casters, cylinder and arms will be covered for the lifetime of the chair but other things like the foam and fabric will only be covered for a few years. It is important to read the full warranty details so you are aware of the time period covered for the entire piece of furniture.
In our experience, we have yet to find a product that had a transferrable warranty. This means that the warranty is only valid for the original purchaser with the original receipt. If the furniture is gifted to someone or re-sold, then the next user will not be covered under the warranty. Make sure to keep your original receipt in a safe place so that it can be given to the manufacturer just in case they require it to file a claim. Relying on the merchant who sold you the furniture to send you a new receipt may not be reliable since a warranty will often outlast the amount of time a company keeps records.
Labour and Shipping
Some warranties do not cover the cost of labour or shipping. This could mean an added cost to have the parts or entire item shipped to you. This may also mean that an added cost may be applied should the manufacturer need to perform labour or hire someone else to perform the labour. Many manufacturers do not offer labour services at all which means that replacements would need to be completed by the customer.
Any use or modification to the furniture will immediately void the warranty. This would apply to things such as: exceeding the weight rating, standing on a seating surface or adding and removing parts. We recommend that customers avoid performing repairs or trying to replace parts without first contacting the manufacturer. They will be able to provide proper instructions for repairs or replacements if it is allowed under their terms.
Normal Wear and Tear
A warranty will not cover occurrences from normal wear and tear. Wear and tear is damage that will eventually occur as a result of using the furniture repetitively and competently. This type of stipulation most typically applies to leather surfaces. We recommend that customers are always using their furniture as intended and performing any maintenance necessary to prolong the life of the furniture. This may include things such as buffing or cleaning upholstery or routinely tightening screws and bolts.